Privacy Policy

At the Merchant Navy Welfare Board (MNWB), we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, how we keep it secure, and what your rights are.

Please note that you do not have to provide personal information to use most of this website. However, if you wish to use certain services such as the ability to send us your questions and comments you will need to provide certain personal information.

By using the Merchant Navy Medal (MNM) website, social media pages or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use our site, social media pages or services.

We may make changes to this policy from time to time. If we do so, we will post the changes on this page and they will apply from the time we post them. This policy was last updated on 15th May 2018.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to the Data Protection Officer, MNWB, 8, Cumberland Place, Southampton, Hampshire, SO15 2BH. Alternatively, you can telephone 02380 337799.

Who are we?

The MNWB, established in 1948, coordinates welfare work as an ‘umbrella’ charity, among the merchant seafarers’ and fishing charities in the United Kingdom and Gibraltar. We are dedicated to supporting the provision of quality welfare services for merchant seafarers and their dependants. The MNWB is a registered charity (no. 212799) and company limited by guarantee (no. 453053). The registered address is 8, Cumberland Place, Southampton, Hampshire. SO15 2BH. We have over 40 Constituent members which include maritime charities and organisations providing financial support to individuals and families, accommodation, advocacy and port-based welfare.

What is personal data?

Personal data is information that can be used to help identify an individual, such as name, address, phone number, IP or email address.

What information we collect and why?

This policy applies to the MNM website, our use of emails and any other methods we use for collecting information. We obtain information about you when you use our website, for example, when you contact us about nominations or are seeking information about the Merchant Navy Medal. It covers what we collect and why and what we do with the information.

  • We collect information that is either personal data (as outlined above) or non-personal data (pages accessed etc.)
  • We collect information to provide services
  • We only collect the information that we need or that would be useful to us in our quest to provide the best possible service
  • We do our very best to keep personal information secure, including SSL technology (secure server software) wherever we collect personal data online
  • We never sell your data and we will never share it with another company or charity for marketing purposes
  • We only share data where we are required by law or with the Department of Transport
  • Our websites use cookies – for more information please see our Cookies Policy
  • We will only retain your data for as long as it is required

We may collect information about you whenever you interact with us, for example when you:

  • fulfil your requests – such as provision of information
  • communicate with us
  • take part in one of our events (training/conferences/committee meetings)
  • contact us through the following channels: online, email, phone, SMS, social media or post
  • prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
  • post content to our website/social media sites (including Facebook)
  • use Social Media: Depending on your settings or the privacy policies for social media and messaging services like Facebook and Twitter, you might give us permission to access information from those accounts or services

Sharing your information

We will only share your information if:

  • We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court.
  • We believe it is necessary to protect or defend our rights, property or the personal safety of our staff or visitors to our premises or website

Cookies Policy

A cookie is a small file that is stored on your computer's hard drive by your web browser. It enables our website to remember you when you return to visit us. Cookies help us to provide you with a better experience by allowing us to understand what areas of the website are of interest to our visitors. The information is sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy

About us

The Merchant Navy Welfare Board, acting on behalf of the Consultative Committee, is happy to answer queries about eligibility and the nomination process.

Contact us

023 8033 7799
c/o Merchant Navy Welfare Board, 8 Cumberland Place, Southampton SO15 2BH

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